Arctic Air Customer Reviews
Every job completed through our dispatch line is followed up with the customer, and the feedback we collect drives which contracting partners stay in the network. Across the network our average rating is 4.8 out of 5.
★★★★★4.8 average from 12,460 reviews
What customers mention most often
- A live person actually answers the phone
- The quoted price matched the final invoice
- The technician explained the fault instead of just replacing parts
- No pressure to replace a repairable system
- After-hours calls were handled without a surcharge
Selected customer feedback
★★★★★
“Called at 9pm on a Sunday with no heat and a toddler in the house. Tech was here inside an hour, found a failed igniter, had one on the truck.”
— Dana R., verified customer
★★★★★
“Two other companies told me I needed a whole new system. These guys found a $210 capacitor. I will never call anyone else.”
— Marcus T., verified customer
★★★★★
“Flat rate quote before they started and that is exactly what I paid. No surprise line items at the end.”
— Priya S., verified customer
★★★★★
“The technician showed me photos of the corroded coil and explained the whole thing without talking down to me.”
— Robert L., verified customer
★★★★★
“AC died during a heat advisory. Dispatch was honest that it would be a few hours, then called me the moment a slot opened.”
— Angela W., verified customer
★★★★★
“New ductless install, clean work, and they actually did a load calculation instead of just matching the old unit size.”
— Kevin M., verified customer
★★★★★
“They found a cracked heat exchanger that our previous company missed for two years. That alone was worth the call.”
— Sandra B., verified customer
★★★★★
“Booked a tune-up and got a written report with photos. First time a company has actually documented anything for me.”
— James O., verified customer
How to leave feedback
If a technician was dispatched to you through Arctic Air and you would like to leave feedback — good or bad — call (866) 548-3173 and ask for the customer care team. Complaints are logged against the servicing contractor and reviewed weekly. Partners who generate sustained complaints are removed from the network.
Ratings shown are aggregated across the Arctic Air dispatch network. Individual results vary by servicing contractor, location and equipment.
Need a technician now?
Call (866) 548-3173. Live dispatch, 24 hours a day, 365 days a year — including weekends and holidays.
(866) 548-3173Answered 24 hours a day, 365 days a year